Return Policy
Introduction
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@longlifeathletics.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@longlifeathletics.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping and Returns of items
Free shipping within Canada, and Free shipping to the US with purchases over $250.
In case of delivery of damaged, incorrect or malfunctioning products, the user has the right to request a return of the goods received. In this sense, we suggest that you send us an email, clearly specifying the reason for the request and the product/set of products for which you intend to make the request. In this sense, we will only accept requests for products that are still in their original packaging, unopened, or already in use. In this case, the user will receive by email all the instructions necessary to return the goods.
The OX1 power bands come with a 6-month manufacturer’s guarantee, within the 6-month period, with proof of purchase and cause of damage, and the return of the damaged 0X1 power band, a 100% off replacement band will be available to you. You just have to pay for shipping and handling
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